Defining, inter alia, the rules for concluding sales agreements through the Store, containing the most important information about the Seller, the Store, and the rights of the Consumer.

Table of Contents
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Purchases in the Store
§ 5 Payments
§ 6 Order Fulfilment
§ 7 Right of Withdrawal from the Agreement
§ 8 Exceptions to the Right of Withdrawal from the Agreement
§ 9 Complaints
§ 10 Personal Data
§ 11 Reservations
§ 12 Provisions Concerning Buyers Who Are Not Consumers
Annex No. 1: Template Withdrawal Form

§ 1 Definitions

Business Days – days from Monday to Friday, excluding public holidays.
Account – a free-of-charge function of the Store (an electronic service), regulated by separate terms and conditions, which enables the Buyer to create an individual Account in the Store.
Consumer – a consumer within the meaning of the provisions of the Polish Civil Code.
Buyer - any entity purchasing in the Store.
Terms and Conditions  – these Terms and Conditions.
Store - the GroomerShop.eu online store operated by the Seller at https://groomershop.eu/
Seller - GroomerShop sp. z o. o. (limited liability company) with its registered office in Pianowo 38 (64-000 Koscian, Poland), entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznan, 9th Commercial Division of the Krajowy Rejestr Sadowy (National Court Register), under KRS number: 0000941254, VAT ID (Tax Identification Number): PL 6981860075, REGON (National Business Registry Number): 520793943.

§ 2 Contact with the Seller

1. Postal address: Pianowo 38, 64-000 Koscian, Poland
2. E-mail address: contact@groomershop.eu
3. Telephone: +48 61 666 12 20
4. Return address for goods (in the event of withdrawal from the agreement): Pianowo 38, 64-000 Koscian, Poland.
5. Address for sending goods under complaint: Pianowo 38, 64-000 Koscian, Poland.
6. Collection point – point located at Pianowo 38, 64-000 Koscian, Poland.

§ 3 Technical Requirements

1. For the proper functioning of the Store, the following are required:
   • A device with Internet access,
   • An Internet browser supporting JavaScript and cookies.
2. To place an order in the Store, in addition to the requirements specified in sec. 1, an active e-mail account is necessary.

§ 4 Purchases in the Store

1. The prices of goods displayed in the Store are total prices for the goods in the currency selected by the Buyer, including VAT (if applicable).
2. The Seller draws attention to the fact that the total order price consists of the price of the goods indicated in the Store and, where applicable, the cost of delivery of the goods.
3. The goods selected for purchase must be added to the cart in the Store.
4. The Buyer then selects from the delivery methods and payment methods available in the Store and provides the data necessary to complete the placed order.
5. An order is placed when its content is confirmed and these Terms and Conditions are accepted by the Buyer.
6. Placing an order is equivalent to concluding a sales agreement between the Buyer and the Seller.
7. The Seller shall provide the Consumer with confirmation of the conclusion of the sales agreement on a durable medium no later than at the time of delivery of the goods.
8. The Buyer may register in the Store, i.e., create an Account therein, or make purchases without registration by providing their details with each order.

§ 5 Payments

1. For the placed order, payment may be made, depending on the Buyer’s choice:
   1. By regular bank transfer to the Seller’s bank account,
   2. By payment card:
      • Visa
      • Visa Electron
      • MasterCard
      • MasterCard Electronic
      • Maestro
   3. Via a payment platform:
      • Przelewy24
      • PayU
      • Revolut
      • Paypal
   4. Cash on delivery, i.e., by card or cash upon delivery of the goods to the Buyer - only for orders delivered within Poland,
   5. By card or cash upon personal collection of the goods.
2. In the case of advance payment chosen by the Buyer, the order must be paid within 5 Business Days from the date of placing the order.
3. The Seller informs that in the case of certain payment methods, due to their specific nature, payment for the order using such a method is possible only immediately after placing the order.
4. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw such acceptance.

§ 6 Order Fulfilment

1. The Seller is obliged to deliver goods free from defects.
2. The order fulfilment time is indicated in the Store.
3. If the Buyer has chosen advance payment for the order, the Seller shall commence fulfilment after the payment has been made.
4. In the event that, under one order, the Buyer purchases goods with different fulfilment times, the order shall be fulfilled within the time appropriate for the good with the longest fulfilment time.
5. Countries to which delivery is made:
   • Republic of Poland
   • entire European Union.
6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
   1. By courier service: DPD, DHL, InPost, UPS, GLS,
   2. To DPD parcel lockers,
   3. To DHL parcel lockers,
   4. To InPost parcel lockers,
   5. To UPS parcel lockers,
   6. To GLS parcel lockers.
7. The Buyer may collect the goods personally at the Collection Point during its opening hours.
8. In the case of personal collection chosen by the Buyer, the goods shall be ready for collection within the order fulfilment time indicated, and if the Seller has indicated the date of dispatch of the goods – within that date.

§ 7 Right of Withdrawal from the Agreement

1. The Consumer has the right to withdraw from the agreement concluded with the Seller via the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the day:
   1. on which the Consumer acquired possession of the goods, or on which a third party other than the carrier and indicated by the Consumer acquired possession of the goods,
   2. on which the Consumer acquired possession of the last item, or on which a third party, other than the carrier and indicated by the Consumer, acquired possession of the last item, in the case of an agreement requiring the transfer of ownership of multiple items delivered separately.
3. To exercise the right of withdrawal from the agreement, the Consumer must inform the Seller, using the contact details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the agreement by way of an unequivocal statement (for example, a letter sent by post or information sent by e-mail).
4. The Consumer may use the template withdrawal form attached at the end of the Terms and Conditions, but this is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send information concerning the exercise of the right of withdrawal before the withdrawal period has expired.
   
   Effects of Withdrawal from the Agreement
6. In the event of withdrawal from the agreement, the Seller shall reimburse the Consumer for all payments received from them, including the costs of delivering the goods (with the exception of additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller), without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Consumer’s decision to withdraw from the agreement.
7. The reimbursement shall be made using the same means of payment as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer shall not incur any fees in connection with the reimbursement.
8. The Seller may withhold reimbursement until they have received the goods back, or until the Consumer has supplied evidence of having sent back the goods, whichever is the earliest.
9. The Seller requests that goods be returned to the address: Pianowo 38, 64-000 Pianowo, Poland without undue delay and in any event no later than 14 days from the day on which the Consumer informed the Seller of withdrawal from the sales agreement. The deadline is met if the Consumer sends back the goods before the 14-day period has expired.
10. The Consumer shall bear the direct cost of returning the goods.
11. The Consumer is liable only for any diminished value of the goods resulting from handling them in a manner other than what was necessary to establish the nature, characteristics, and functioning of the goods.
12. If, due to the nature of the goods, they cannot normally be returned by post, the Consumer will also have to bear the direct cost of returning such goods. The Consumer will be informed by the Seller of the estimated cost of returning such goods in the description of the goods in the Store or at the time of placing the order.
13. In the event of the necessity to reimburse funds for a transaction made by the Buyer with a payment card, the Seller shall make the reimbursement to the bank account assigned to the Buyer’s payment card.

§ 8 Exceptions to the Right of Withdrawal from the Agreement

1. The right to withdraw from an agreement concluded at a distance shall not apply to the Consumer with respect to agreements:
   1. in which the subject of the performance is a non-prefabricated item, manufactured according to the Consumer’s specification or intended to satisfy their individual needs,
   2. in which the subject of the performance is an item liable to deteriorate rapidly or with a short shelf life,
   3. in which the subject of the performance is an item delivered in sealed packaging which, once opened, cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
   4. in which the subject of the performance consists of items which, after delivery, by their nature, are inseparably combined with other items,
   5. in which the subject of the performance consists of audio or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery,
   6. for the supply of newspapers, periodicals, or magazines, with the exception of subscription agreements,
   7. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur before the withdrawal period expires,
   8. for the supply of digital content which is not recorded on a tangible medium, if the performance has begun with the Consumer’s prior express consent before the withdrawal period has expired and after the Consumer has been informed by the entrepreneur of the loss of the right of withdrawal.

§ 9 Complaints

1. In the event of a defect in the goods, the Buyer has the right to lodge a complaint regarding the defective goods on the basis of the statutory warranty for defects under the rękojmia (statutory warranty under the Polish Civil Code), or under a guarantee, if such a guarantee has been provided.
2. When exercising rights under the statutory warranty under the Polish Civil Code, the Buyer may, under the principles and within the time limits set out therein:
   1. submit a declaration of price reduction,
   2. in the case of a material defect – submit a declaration of withdrawal from the agreement,
   3. demand replacement of the goods with goods free from defects,
   4. demand removal of the defect.
3. The Seller requests that complaints under the rękojmia be submitted to the postal or e-mail address indicated in § 2 of the Terms and Conditions.
4. If it turns out that, in order to consider the complaint, the delivery of the defective goods to the Seller is necessary, the Buyer shall be obliged to deliver the goods, in the case of a Consumer – at the Seller’s expense, to the address: Pianowo 38, 64-000 Pianowo, Poland.
5. If a guarantee has been additionally granted for the goods, information regarding the guarantee and its terms shall be available in the product description in the Store.
6. Complaints concerning the functioning of the Store should be sent to the e-mail address indicated in § 2 of the Terms and Conditions.
7. The complaint shall be reviewed by the Seller within 14 days. 
   
   Out-of-Court Complaint and Redress Procedures
8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia:
   1. mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the proceedings are free of charge. A list of Inspectorates is available on the UOKiK (Office of Competition and Consumer Protection) website,
   2. assistance of the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available on the UOKiK (Office of Competition and Consumer Protection) website,
   3. free assistance from the municipal or district Consumer Ombudsman,
   4. the online ODR platform available at: http://ec.europa.eu/consumers/odr/.

§ 10 Personal Data

1. The controller of the personal data provided by the Buyer while using the Store is the Seller.
2. The Buyer’s personal data are processed on the basis of the agreement and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU). Detailed information regarding the processing of personal data by the Seller is contained in the Privacy Policy available in the Store.

§ 11 Reservations

1. It is prohibited for the Buyer to provide unlawful content.
2. 2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the time and purpose necessary for the performance of the order.
3. Agreements concluded on the basis of these Terms and Conditions are concluded in the English language.
4. None of the provisions of these Terms and Conditions exclude or in any way limit the rights of the Consumer under applicable law.

§ 12 Provisions Concerning Buyers Who Are Not Consumers

1. This section of the Terms and Conditions and the provisions contained herein apply exclusively to Clients and Service Recipients who are not Consumers.
2. The right of withdrawal from an agreement concluded at a distance does not apply to an entity other than a Consumer.
3. The Seller has the right to withdraw from a Sales Agreement concluded with a Client who is not a Consumer within 7 calendar days of its conclusion. Withdrawal from the Sales Agreement in such a case does not give rise to any claims on the part of the Client who is not a Consumer against the Seller.
4. In the case of Clients who are not Consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in full or in part, regardless of the payment method chosen by the Client and regardless of the conclusion of the Sales Agreement.
5. If the Product is sent to the Client via a carrier, the Client who is not a Consumer is obliged to examine the shipment at the time and in the manner customary for shipments of this type. If they determine that, during carriage, there was a loss of or damage to the Product, they are obliged to take all actions necessary to determine the liability of the carrier.
6. Pursuant to Article 558 § 1 of the Polish Civil Code, the Seller’s liability under the warranty for defects in respect of a Product towards a Client who is not a Consumer is excluded.
7. The Service Provider’s/Seller’s liability towards the Service Recipient/Client who is not a Consumer, regardless of its legal basis, is limited – both within the scope of a single claim as well as for all claims in total – to the amount of the price paid and delivery costs under the Sales Agreement, not exceeding, however, the amount of one thousand Polish zloty (PLN). The Service Provider/Seller shall be liable towards the Service Recipient/Client who is not a Consumer only for typical foreseeable damages at the time of conclusion of the agreement and shall not be liable for lost profits in relation to the Service Recipient/Client who is not a Consumer.
8. In the event of a dispute with a Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller’s registered office.

Annex No. 1: Sample Withdrawal Form

Below is a sample withdrawal form which the Consumer may, but does not have to, use: 

SAMPLE WITHDRAW FORM
(This form should be completed and returned only if you wish to withdraw from the agreement)

GroomerShop sp. z o. o.
Pianowo 38, 64-000 Koscian, Poland adres e-mail: contact@groomershop.eu

- I ......................................................................... hereby give notice that I withdraw from the sales agreement concerning the following goods:

................................................ ............................................................... ......................................................................... ............................................

............................................. ................................................. .................................................... ....................................... ...........................................

- Order receipt date ....................................... ................................................. ......................................................... .............................. ..........................

- Name of Consumer ....................... .................................... ............................. ............................................. ................................

- Address of Consumer ............................... .................................. .............................. ...................................... .............. ...................................
 

.............................................................................................
Signature of Consumer:
(only if this form is submitted on paper) 


Date ............................................

(*) delete as appropriate.

Table of Contents
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal Data 
§ 7 Reservations

§ 1 Definitions

Account – a free-of-charge function of the Store (service) regulated in these Terms and Conditions, which enables the Buyer to create an individual Account in the Store.
Kupujący - any entity purchasing in the Store. 
Store – the GroomerShop.eu online store operated by the Seller at https://groomershop.eu
Seller - GroomerShop sp. z o.o. (limited liability company) with its registered office in Pianowo 38 (64-000 Koscian, Poland), entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, Poland, 9th Commercial Division of the Krajowy Rejestr Sądowy (National Court Register), under KRS number: 0000941254, VAT ID (Tax Identification Number): PL 6981860075, REGON (National Business Registry Number): 520793943.

§ 2 Contact with the Seller

1. Postal address: Pianowo 38, 64-000 Koscian, Poland
2. E-mail address: contact@groomershop.eu
3. Telephone: +48 61 666 12 20

§ 3 Technical Requirements

1. For the proper functioning and creation of an Account, the following are required:
   • An active e-mail account,
   • A device with Internet access,
   • An Internet browser supporting JavaScript and cookies.

§ 4 Account

1. Creating an Account is entirely voluntary and at the discretion of the Buyer.
2. The Account provides the Buyer with additional functionalities, such as viewing the history of orders placed in the Store, checking the status of an order, or independently editing the Buyer’s data.
3. To create an Account, the appropriate form in the Store must be completed.
4. At the time of creating an Account, an agreement between the Buyer and the Seller is concluded for an indefinite period concerning the maintenance of the Account under the principles set out in these Terms and Conditions.
5. The Buyer may, at any time and without incurring any costs, resign from the Account.
6. To resign from the Account, the Buyer must send their resignation to the Seller at the e-mail address: contact@groomershop.eu, which will result in the immediate deletion of the Account and termination of the agreement concerning the maintenance of the Account..

§ 5 Complaints

1. Complaints concerning the functioning of the Account should be submitted to the e-mail address: contact@groomershop.eu.
2. The complaint shall be reviewed by the Seller within 14 days. 
   
   Out-of-Court Complaint and Redress Procedures
3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia:
   1. mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the proceedings are free of charge. A list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
   2. assistance of the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
   3. the online ODR platform available at: https://consumer-redress.ec.europa.eu/.

§ 6 Personal Data

1. The controller of the personal data provided by the Buyer while using the Store is the Seller.
2. The Buyer’s personal data are processed on the basis of the agreement and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU). Detailed information regarding the processing of personal data by the Seller is contained in the Privacy Policy available in the Store..

§ 7 Reservations

1. It is prohibited for the Buyer to provide unlawful content.
2. The agreement for maintaining the Account is concluded in the English language.
3. In the event of important reasons referred to in sec. 4, the Seller has the right to amend these Account Terms and Conditions.
4. The important reasons referred to in sec. 3 include:
   1. the necessity to adapt the Store to legal provisions applicable to the Store’s operations,
   2. improvement of the security of the provided service,
   3. change of the functionalities of the Account requiring modification of the Account Terms and Conditions.
5. The Buyer shall be informed of the planned amendment to the Account Terms and Conditions at least 7 days before the amendment enters into force, by means of an e-mail sent to the e-mail address assigned to the Account.
6. If the Buyer does not accept the planned amendment, they should inform the Seller by sending an appropriate message to the Seller’s e-mail address: contact@groomershop.eu, which will result in the termination of the agreement for maintaining the Account at the moment the planned amendment enters into force, or earlier if the Buyer so requests.
7. If the Buyer does not object to the planned amendment before it enters into force, it shall be deemed accepted; however, this does not preclude termination of the agreement in the future.
8. In the event of a dispute with a Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller’s registered office.
9. None of the provisions of these Terms and Conditions exclude or in any way limit the rights of the Consumer under applicable law.

 

Table of Contents
§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal Data
§ 5 Final Provisions

§ 1 Definitions

Newsletter – a free-of-charge service provided electronically, by means of which the Service Recipient may receive from the Service Provider, by electronic means, previously requested messages concerning the Store, including information about offers, promotions, and news in the Store. 
Store – the GroomerShop.eu online store operated by the Service Provider at https://groomershop.eu
Service Provider - GroomerShop sp. z o.o. (limited liability company) with its registered office in Pianowo 38 (64-000 Koscian, Poland), entered in the register of entrepreneurs maintained by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 9th Commercial Division of the Krajowy Rejestr Sądowy (National Court Register), under KRS number: 0000941254, VAT ID (Tax Identification Number): PL 6981860075, REGON (National Business Registry Number): 520793943.
Service Recipient - any entity using the Newsletter service. 

§ 2 Newsletter

1. The Service Recipient may voluntarily use the Newsletter service.
2. To use the Newsletter service, it is necessary to have a device with an up-to-date Internet browser supporting JavaScript and cookies, with Internet access, and an active e-mail account.
3. E-mail messages sent under this service will be sent to the e-mail address provided by the Service Recipient at the time of signing up for the Newsletter.
4. To conclude the agreement and subscribe to the Newsletter service, the Service Recipient shall first provide, in the designated place on the Website, their e-mail address to which they wish to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a message verifying the e-mail address, containing a link for the Service Recipient to confirm their intention to subscribe to the Newsletter. Upon confirmation by the Service Recipient of the intention to subscribe, the service agreement is concluded, and the Service Provider will commence the provision of the service to the Service Recipient.
5. Messages sent as part of the Newsletter will contain information about the option to unsubscribe, as well as a link to unsubscribe.
6. The Service Recipient may unsubscribe from the Newsletter, without giving reasons and without incurring any costs, at any time, by using the option referred to in sec. 5 or by sending a message to the Service Provider’s e-mail address: contact@groomershop.eu.
7. Using the unsubscribe link provided in the Newsletter or sending a message requesting to unsubscribe shall result in the immediate termination of the agreement for the provision of this service.

§ 3 Complaints

1. Complaints regarding the Newsletter should be submitted to the Service Provider at the e-mail address: contact@groomershop.eu.
2. The Service Provider shall respond to the complaint within 14 days of receiving the complaint submission.

§ 4 Personal Data

1. The controller of the personal data provided by the Service Recipient while using the Newsletter is the Service Provider.
2. The Service Recipient’s personal data are processed on the basis of the agreement and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation of the European Parliament and of the Council (EU). Detailed information regarding the processing of personal data by the Service Provider is contained in the Privacy Policy available in the Store.

§ 5 Final Provisions

1. The Service Provider reserves the right to amend these Terms and Conditions only for important reasons. An important reason shall be understood as the necessity to amend the Terms and Conditions caused by the modernisation of the Newsletter service or by changes in legal provisions affecting the provision of the service by the Service Provider.
2. Information about a planned amendment to the Terms and Conditions shall be sent to the Service Recipient’s e-mail address provided at the time of subscribing to the Newsletter, at least 7 days before the amendments enter into force.
3. If the Service Recipient does not object to the planned amendments before they enter into force, they shall be deemed accepted.
4. If the Service Recipient does not accept the planned amendments, they should send information to that effect to the Service Provider’s e-mail address: contact@groomershop.eu, which shall result in the termination of the service agreement at the time the planned amendments enter into force.
5. It is prohibited for the Service Recipient to provide unlawful content.